At Pitmoto, we believe that exceptional customer service is a key component to building lasting relationships with our customers. We are committed to providing our customers with a positive experience, from the moment they contact us to the final resolution of their issue.

Our customer service policy is based on the following principles:

1. Prompt Response: We aim to respond to all customer inquiries within 24 hours of receipt, either through email, phone, or live chat. We understand that our customers' time is valuable and we want to ensure that their inquiries are addressed in a timely and efficient manner.

2. Professionalism: Our customer service representatives are highly trained professionals who are committed to providing courteous, respectful, and knowledgeable service to our customers. They are expected to maintain a professional demeanor at all times, even in challenging situations.

3. Empathy: We understand that our customers may be experiencing issues or challenges, and we strive to approach each interaction with empathy and understanding. Our goal is to listen actively, demonstrate empathy, and provide solutions that meet our customers' needs.

4. Proactive Communication: We keep our customers informed throughout the process of addressing their issues. We provide regular updates on the status of their inquiries, and we follow up to ensure that they are satisfied with the resolution.

5. Continuous Improvement: We are committed to continually improving our customer service policies and practices. We actively seek feedback from our customers and use it to inform our training and development programs. We also monitor our performance metrics to ensure that we are meeting our goals and making necessary improvements.

We believe that our customer service policy is a key factor in our success, and we are committed to upholding these principles in all our interactions with our customers.

Our Address:
PITMOTO
World Ventures Corp.
16300 SW 137th AVE. UNIT # 109
MIAMI, FL 33177

For Customer Service issues, please use the contact form Contact Us

Hours of Operation:

Sales Department & Store Hours
Monday - Friday 10 am - 5 pm EST
Saturday - Closed
Sunday - Closed

The warehouse is operational five days a week, and orders ship Mon-Fri.

Holidays are observed. All e-mails will be replied within 24 hours during regular business hours.

We are closed on the following Holidays:

* New Year's Day
* Memorial Day
* Independence Day (4th of July)
* Labor Day
* Thanksgiving Day
* Day After Thanksgiving
* December 24th
* Christmas Day